Policies

Changes in Orders

The Baking Point NC understands that plans change and we will gladly assist you in making changes to your order date and time whenever possible.

We accept changes (flavors, fillings and some designs) for your order with 7 days notice before delivery or pick up date. This does not apply for wedding and groom's cakes or last minute orders placed with less than 48 hours or cakes with intricate designs. This is because for some designs (such as sugar flowers or fondant accents) may need more than 10 days in advance to start working on the decoration of your cake.

Order Cancellations

We accept cancellations up to 7 days before the delivery or pickup date for a full refund. However, this does not apply for wedding cakes, last minute orders placed with less than 48 hours, or intricate cake designs (highly decorated cakes). The Baking Point NC reserves the right to keep the retainer (required at booking) if insufficient time is given, as stated above, due to costs incurred in the purchase, preparation and prioritization of the order.

Refund Policy

We take pride in all our products. If you are unhappy with your order and/or purchase when picking up or within 24 hours of pick-up, working days, immediately notify us of your concern and return your complete order to us.

No refunds are given on any orders unless the complete order is returned and order is not what customer requested.

The Baking Point NC is not responsible for orders once they leave our premises. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly, such as cracks, smudges, melted frosting, etc.

We only give refunds in accordance with the refund policies stated below.

Full refunds requested after the cake has been accepted and picked up will not be honored. You may qualify for a partial refund if the product is brought back and the quality of the cake is determined to not meet our standards. Cakes must be brought back to us within a timely manner, within 24 hours of pick up - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of The Baking Point NC. Pictures are taken of each cake prior to pickup. Please understand that we cannot issue refunds for cakes that have already been eaten. No refund of any kind will be issued to customers who do not contact us within 48 hours.

Guarantee / Disclaimer 

We always put in our best efforts to make sure that your order is decorated to the specification when ordering your cake. Upon pick-up of your cake, adjustments can usually be made for an additional charge if it was not stated on your original order. If for some reason something is not decorated correctly as stated on your order, we can usually make necessary changes right away.

Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of the cake decorator. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.

Please note that orders placed over the phone or email are extremely "fragil". Creating your order always requires a lot of details and information to avoid any possible errors. If you are trying to order a highly decorated cake over the phone or email, you should provide us with a sketch or picture (by email). Please note that we can not read your mind and there are a lot of chances that the design of your cake will be different than what you are expecting if not enough information is provided. We do not take responsibility if the color of the decoration is a different shade that you had in mind, if no reference picture is provided.

The Baking Point NC is not responsible for any damage done to the product after it has been delivered and set-up or picked up by the customer. The client assumes full responsibility arranging for the caterer/servers to cut, serve and remove all existing supports inside of the cake. All cake supports used are made of non-toxic products. The Baking Point NC is not responsible for any injuries that may occur due to failure to remove the necessary supports. The Baking Point NC is not responsible for any damage the product may suffer due to the environmental conditions in which the cake is stored or displayed (location, temperature, weather, etc). An extended period without refrigeration will deteriorate the cake as well as the decorations.

The Baking Point NC reserves the right to use pictures of any cake created by The Baking Point NC in any way it deems fit, including, but not limited to, postings on social media and advertisement.

The Baking Point NC reserves the right to terminate any agreement/order any time if becomes insolvent, bankrupt, or enters receivership, dissolution, liquidation, or termination for Change of Control. The Baking Point NC may terminate this agreement with immediate effect, by giving 14 days notice to the customer. Full refunds will be issued to the customer.